Record and Library Journal
Vol. 12 No. 1 (2026): June

Using Instagram for Library Information Marketing to Enhancing Institutional Image Among Generation Z

Muhammad Rasyid Ridlo (Department of Library and Information Science, Faculty of Cultural Sciences, Universitas Sumatera Utara)
M. Fahmi Irawan (Department of Library and Information Science, Faculty of Cultural Sciences, Universitas Sumatera Utara)
Cut Salsabilla (Department of Library and Information Science, Faculty of Cultural Sciences, Universitas Sumatera Utara)
Syailaisa Chairatu (Department of Library and Information Science, Faculty of Cultural Sciences, Universitas Sumatera Utara)
Annisa Intan Zakira (Department of Library and Information Science, Faculty of Cultural Sciences, Universitas Sumatera Utara)



Article Info

Publish Date
27 Jun 2026

Abstract

Background of the study: Academic libraries are no longer understood solely as repositories of information, but as adaptive institutions that must respond to the digital habits and media consumption patterns of Generation Z. Purpose: This study aims to examine the use of Instagram as an information marketing platform in academic libraries and its contribution to strengthening institutional image among Generation Z users through the Uses and Gratifications (U&G) framework. Method: This study employed a Systematic Literature Review (SLR) design guided by PRISMA procedures. From approximately 1,300 initially identified records, 50 peer-reviewed empirical studies were selected for qualitative synthesis. The data were analyzed using the four dimensions of the Uses and Gratifications framework. Findings: The findings indicate that Instagram supports academic libraries in delivering timely information, presenting visually engaging content, facilitating two-way communication, and strengthening institutional identity among Generation Z users. However, user engagement remains largely transactional, with limited personalization and participatory interaction. Conclusion: To strengthen institutional image and user engagement, academic libraries should move beyond one-way information dissemination and adopt more participatory, personalized, and collaborative Instagram communication strategies. Such approaches are essential for maintaining institutional relevance and strengthening relationships with Generation Z in the digital era.

Copyrights © 2026






Journal Info

Abbrev

RLJ

Publisher

Subject

Library & Information Science

Description

Record and Library Journal, with the registered number (E-ISSN: 2442-5168). It is a scientific journal that encompasses library science, records, information, and documentation. Record and Library Journal is a medium for researchers, academicians, professionals, practitioners, and students that are ...