Assessing E-Governance Performance in Real Property Tax Administration: Insights from the Patas Experience in Bataan

Caracas, Wilson S. Jr (Bataan Peninsula State University)
Quinto Ronald Q (Bataan Peninsula State University)

Indonesian Journal of Public Administration Review
Vol. 3 No. 3 (2026): May

This study evaluated the effectiveness of the Property Assessment and Tax Administration System (PATAS) implemented across Assessor and Treasury LGUs in the Province of Bataan. The evaluation focused on key dimensions: system risk manageability, transparency, productivity, and efficiency, aiming to formulate an Implementation Roadmap and System Optimization Framework. A mixed-methods approach was utilized, integrating quantitative data gathered from local assessors and treasurers with qualitative insights derived from interviews with PATAS focal persons. The findings indicate that PATAS is generally effective, scoring particularly high in usability due to its user-friendly design and minimal training needs. However, moderate ratings in system reliability, integrity, data quality, and transparency suggest operational challenges, including frequent disruptions, inconsistent updates, and limited audit features. The study's key output is a comprehensive Implementation Roadmap and System Optimization Framework offering actionable strategies to enhance PATAS sustainability and digital governance in Bataan