Jurnal Kajian Manajemen Dakwah
Vol. 8 No. 1 (2026): Jurnal Kajian Manajemen Dakwah

Experiential Marketing in Mosque Rebranding: Masjid Oasis Ar Rahman Case Study

Fakhrul Ihsan (Sekolah Tinggi Ilmu Dakwah dan Komunikasi Islam Ar-Rahmah Surabaya)
Isa Saleh (Sekolah Tinggi Ilmu Dakwah dan Komunikasi Islam Ar-Rahmah Surabaya)
Syahril Sidik Ibrahim (Sekolah Tinggi Ilmu Dakwah dan Komunikasi Islam Ar-Rahmah Surabaya)



Article Info

Publish Date
16 Jul 2026

Abstract

This study examines the application of experiential marketing in the rebranding process of Masjid Oasis Ar-Rahman, Surabaya, as a strategy for mosque management and da'wah. The study addresses the limited research integrating experiential marketing with the rebranding of faith-based nonprofit organizations, particularly urban mosques located in less strategic areas. A qualitative case study approach was employed. Data were collected through in-depth interviews with mosque administrators and congregants, participant observation, and document analysis. The data were analyzed using Miles, Huberman, and SaldaƱa's interactive model based on Schmitt's five Strategic Experiential Modules. The findings reveal that the rebranding process was successfully implemented through the integration of the sense, feel, think, act, and relate dimensions, supported by the effective management of idarah, imarah, and riayah. Spiritual experiences, service quality, educational programs, social initiatives, and community engagement collectively strengthened the mosque's identity as an urban spiritual oasis. The study extends the application of experiential marketing to faith-based nonprofit organizations and highlights the strategic role of congregational experience management in strengthening mosque identity, engagement, and sustainable da'wah practices

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Journal Info

Abbrev

jkmd

Publisher

Subject

Religion Humanities

Description

Jurnal Kajian Manajemen Dakwah is a scientific journal published by Dakwah Management Study Program of State Islamic Institute of Parepare. JKMD focuses on Dakwah issues in Southeast Asia, including Local Culture Dakwah, Dakwah Management, Dakwah for Development, Dakwah for Islamic Moderation, ...