Jurnal Ekonomi, Manajemen, dan Bisnis
Vol. 4 No. 3 (2026): Jurnal Ekonomi, Manajemen dan Bisnis

Analisis Penerapan Aplikasi Mobile banking pada Nasabah Bank Sulteng Cabang Sigi

Yunita Angelika (Akuntansi Sektor Publik, Universitas Tadulako, Indonesia)
Sugianto Sugianto (Akuntansi Sektor Publik, Universitas Tadulako, Indonesia)
Abdul Pattawe (Akuntansi Sektor Publik, Universitas Tadulako, Indonesia)
Ilham Pakkawaru (Akuntansi Sektor Publik, Universitas Tadulako, Indonesia)



Article Info

Publish Date
21 Jul 2026

Abstract

The low level of mobile banking adoption at PT. Bank Sulteng Sigi Branch as a representative of regional banks in rural areas is the background of this study. This study aims to analyze the adoption of mobile banking applications and identify the factors that influence it, namely ease of use, perceived benefits, security, digital literacy, and technological infrastructure. A quantitative approach with a survey method was used through the distribution of a five-point Likert scale questionnaire to 85 customers, and analyzed using validity tests, reliability, classical assumption tests, and multiple linear regression assisted by SPSS. The results of the study indicate that all five variables simultaneously have a significant effect, while partially only perceived benefits, digital literacy, and technological infrastructure have a positive and significant effect. In conclusion, these three factors are the main drivers of mobile banking adoption at regional banks in rural areas, so it is expected to be a consideration for Bank Sulteng in designing strategies to improve mobile banking adoption that are appropriate to the characteristics of customers in the Sigi area.

Copyrights © 2026






Journal Info

Abbrev

emis

Publisher

Subject

Economics, Econometrics & Finance

Description

Jurnal Ekonomi, Manajemen dan Bisnis is a double-blind peer-reviewed journal published by Lembaga Penelitian dan Pendidikan (LPP) Kalibra. It provides a platform for scholars, researchers, and practitioners to discuss issues in economics, management, and business. The journal publishes original ...