JURNAL MAHKAMAH
Vol. 11 No. 1 Juni (2026)

The Impact of Digital Literacy in the Use of E-Court on the Fulfillment of Access to Justice at the Tanjung Karang Religious Court Class IA

Tariska Devi (Universitas Islam Negeri Jurai Siwo Lampung, Indonesia)
Firmansyah Firmansyah (Universitas Islam Negeri Jurai Siwo Lampung, Indonesia)
Agus Salim Ferliadi (Universitas Islam Negeri Jurai Siwo Lampung, Indonesia)



Article Info

Publish Date
29 Jun 2026

Abstract

This study analyzes the impact of digital literacy on the use of the e-Court system at the Tanjung Karang Class IA Religious Court from the perspective of access to justice. The central problem examined is the gap between the availability of the e-Court system and the actual capacity of the public to use it. Three aspects are examined: administrative efficiency, digital literacy challenges, and implications for access to justice. A qualitative juridical-empirical method was applied through in-depth interviews with judges, PTSP officers, e-Court administrators, lawyers, and justice seekers, supported by direct observation and source triangulation. Findings show that e-Court significantly improves administrative efficiency but has not yet accelerated substantive case resolution. Digital literacy gaps remain a primary barrier, especially for the elderly, less-educated populations, and those without digital devices. Consequently, digitalization expands availability of court services but does not yet guarantee equal capacity to use them. Fulfilling access to justice in a digital context requires hybrid services, PTSP digital assistance, digital literacy strengthening, and more user-friendly system design for vulnerable groups.

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Journal Info

Abbrev

JM

Publisher

Subject

Law, Crime, Criminology & Criminal Justice

Description

Jurnal Mahkamah adalah Jurnal Ilmiah Berkala yang memuat artikel hasil penelitian mupun artikel konseptual di bidang Ilmu Hukum dan Hukum Islam. Jurnal Mahkamah diterbitkan oleh Fakultas Syaria'ah Institut Agama Islam NU (IAIM NU) Metro Lampung. Redaksi membuka kesempatan kepada para Kademisi, ...