International Journal of Accounting & Finance in Asia Pasific
Vol 9, No 2 (2026): June 2026

Taxpayer Compliance: E-Filing, E-Billing, and the Moderating Role of Tax Awareness Campaigns

Melia Wida Rahmayani (Majalengka University, Jl. K.H. Abdul Halim No 103, Majalengka, West Java 45418, Indonesia)
Ayub Fahmi (Jenderal Achmad Yani University, Jl. Gatot Subroto, Sukapura, Bandung, West Java 40285, Indonesia)
Ita Latifah (Majalengka University, Jl. K.H. Abdul Halim No 103, Majalengka, West Java 45418, Indonesia)



Article Info

Publish Date
20 Jun 2026

Abstract

Digital tax administration is expected to improve taxpayer compliance; however, compliance challenges remain among taxpayers using electronic tax systems. This study aims to examine the effects of the e-filing and e-billing systems on individual taxpayer compliance and to investigate the moderating role of tax awareness campaigns in these relationships. A quantitative research design was employed using questionnaire data collected from 100 individual taxpayers registered at KP2KP Majalengka, Indonesia. The data were analyzed using Moderated Regression Analysis (MRA). The results indicate that e-filing has a positive and significant effect on taxpayer compliance (b = 0.342, p = 0.012), while e-billing also positively and significantly affects taxpayer compliance (b = 0.385, p = 0.008). Furthermore, tax awareness campaigns significantly strengthen the relationship between e-filing and taxpayer compliance (b = 0.274, p = 0.021) as well as the relationship between e-billing and taxpayer compliance (b = 0.298, p = 0.018). These findings suggest that digital tax systems are more effective when supported by continuous taxpayer education and awareness initiatives. The study highlights the importance of integrating technological innovation with tax socialization programs to improve taxpayer compliance.

Copyrights © 2026






Journal Info

Abbrev

IJAFAP

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

IJAFAP aims to feature narrative, theoretical, and empirical-based research articles within the abovementioned fields. The journal welcomes articles relating to the current issues of financial decision making as well as its impact on society. IJAFAP carries out the mission to feature narrative, ...