<![CDATA[Key personnel turnover creates knowledge gaps in document-based service organizations, where information is distributed across technical specifications, operational databases, and team discussions. This study develops a multi-source Retrieval-Augmented Generation (RAG) based Question Answering (QA) system that automatically integrates heterogeneous knowledge sources through a unified source parameter. Using the Adapter Pattern, the system converts PDF/TXT documents and PostgreSQL tables into a common representation, builds a FAISS vector index, retrieves relevant context, and generates grounded answers with Gemini 2.5 Flash. Evaluation employs eight metrics and three composite scores: Knowledge Transfer Effectiveness (KTE), Multi-Source Retrieval Score (MSRS), and Answer Quality Index (AQI). Experiments were conducted on the BOND_SYS dataset using 25 Indonesian questions covering specification documents, an 8-table PostgreSQL database, and 908 developer discussion messages. Results show perfect retrieval performance (Precision@K = 1.000; MRR = 1.000) across all scenarios. The full hybrid configuration achieves the highest Overall score (0.373), while Scenario C records the highest MSRS (0.825). Scenario E obtains ROUGE-L = 0.181 and BLEU-1 = 0.196 using five manually curated reference answers. Two baseline comparisons further support this contribution: a zero-shot LLM without retrieval correctly answered only 8% of questions, while a BM25 keyword-search baseline, competitive on single-source scenarios, was outperformed on cross-referencing tasks, underscoring the added value of dense multi-source retrieval. The findings demonstrate that integrating formal documents, structured databases, and discussion logs enhances knowledge transfer and question answering for organizational support and employee onboarding.]]>
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