This community service study examines the human resource (HR) capacity transformation at UMKM Zafa Snack Kudus as an outcome of appropriate technology training. Drawing on a digital literacy framework and andragogical approach, the intervention was designed to build sustainable technological independence. Two primary instruments were deployed: a 4–6 kg electric dehydrator and a cloud-based Google Sheets production recording system. The community service program was implemented through a participatory approach consisting of socialization, training, technology implementation, mentoring, and program evaluation. Results indicate that HR transformation occurred in three progressive phases: resistance, adaptation, and internalization. A 70–80% improvement in drying time efficiency was a technical outcome, but the more substantial outcome was the emergence of data literacy among business actors, subsequently driving more rational and standardized production decision-making. This program reinforces the argument that successful technology adoption in MSMEs is not solely determined by equipment availability, but by the readiness and capacity of its human resources.
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