Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis
Vol. 1 No. 2 (2020): Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis

Pengaruh Profesionalisme Aparatur Terhadap Kualitas Pelayanan Publik Bidang Administrasi Pemerintahan

Mohammad Amin (STIA Said Perintah)



Article Info

Publish Date
20 Sep 2020

Abstract

The purpose of this study was to determine the extent of the influence of professionalism of the apparatus on the quality ofpublic services in the field of government administration at the Kairatu subdistrict office, West Seram district (Studies on theWaimital Village Community, Kairatu district). The method used in this research is descriptive method with a quantitative approach. The population of this research is 40 people. The results show that after identifying the research variables, it is known that the distribution of respondents' answers to all independent variables is quite varied, but on average they are in the good category. Meanwhile, the condition of public service quality that was perceived by respondents (service users / customers) was also in the good category, but training was not satisfactory. Partially, aspects of the professionalism of urban village officials have a positive and significant influence and have a contributive relationship to the quality of public services.

Copyrights © 2020






Journal Info

Abbrev

ppj

Publisher

Subject

Description

Public Policy: Jurnal Aplikasi Kebijakan Publik dan Bisnis is a peer-reviewed, multidisciplinary journal published by Universitas Dr. Djar Wattiheluw. The journal is dedicated to the dissemination of high-quality research that advances knowledge and practice in the fields of public policy and ...