WHEN THE OFFICE NEVER SLEEPS: EMPLOYEE PERFORMANCE IN LEGAL SERVICE FIRMS THROUGH A PLS-SEM LENS

Julian Adam (Muhammadiyah University of Sidoarjo, Indonesia)
Sumartik Sumartik (Muhammadiyah University of Sidoarjo, Indonesia)
Kumara Adji Kusuma (Muhammadiyah University of Sidoarjo, Indonesia)
Dyah Atia Mayang Fa'una (Muhammadiyah University of Sidoarjo, Indonesia)
Ananda Ratih Ayu Kumalasari (Muhammadiyah University of Sidoarjo, Indonesia)

International Journal of Economic Integration and Regional Competitiveness
Vol. 3 No. 7 (2026): International Journal of Economic Integration and Regional Competitiveness

Objective: This study analyzes and examines the effect of work-life balance, organizational support, and self-efficacy on employee performance at PT Quanta Sinergi Indonesia. Method: An explanatory quantitative approach with an associative design was used. Data were collected through an online questionnaire distributed to all 56 employees of PT Quanta Sinergi Indonesia using a total sampling technique, and analyzed with SmartPLS version 3.0 through outer model testing, inner model testing (R-square, F-square, and path coefficient), and hypothesis testing using bootstrapping. Results: Work-life balance, organizational support, and self-efficacy each have a positive and significant partial effect on employee performance, and the three variables simultaneously have a positive and significant effect on employee performance. Novelty: This study is the first to simultaneously examine work-life balance, organizational support, and self-efficacy on employee performance within the specific context of a legal service firm, an organizational setting not previously combined in prior research.