Relasi : Jurnal Ekonomi
Vol 22 No 1 (2026): Januari - Juni

The Strategies to Increase Tourist Loyalty: The Role of Tourism Service Quality and Satisfaction in East Java Beach Tourism

Tri Palupi Robustin (Institut Teknologi dan Bisnis Widya Gama Lumajang)
Stephen Mago (Nelson Mandela University)



Article Info

Publish Date
23 Apr 2026

Abstract

East Java Province is one of the provinces in Indonesia with many tourist attractions, including beach tourism and fantastic scenery. Some beaches with fascinating scenery that many tourists in East Java visit are Papuma Beach in Jember, white sand beach in Situbondo and Red Island Beach in Banyuwangi. Researchers are interested in researching these beaches because they want to prove whether the quality of tourist services and tourist satisfaction on these beaches can create tourist loyalty. So, this research aims to determine the influence of tourism product quality and satisfaction on tourist loyalty in East Java's beach tourism industry. The type of research is associative research with a tourist population that has visited Papuma Beach, White Sand Beach and Pulau Merah Beach with a sample of 100 respondents. The sampling technique is purposive sampling with the criteria of tourist respondents who have visited the beach more than once. The data analysis technique uses multiple linear regression analysis. The results of the study concluded that the quality of tourism services and satisfaction have a partial effect on tourist loyalty. Furthermore, this research can contribute to developing management science studies, especially marketing management in the university environment, so that it can be a reference for similar research and further research.

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Journal Info

Abbrev

relasi

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences

Description

Relasi : Jurnal Ekonomi is an open access journal on economics, management, accounting, and business. This journal published two times a year (January and July) by Institut Teknologi dan Sains Mandala. E-ISSN 2502-9525, P-ISSN 0216-2431. Focus and scope - Economics Development, Micro and Macro ...