Journal of Economic Perspectives and Business Innovation (EPBI)
Vol. 1 No. 02 (2024): Journal of Economic Perspectives and Business Innovation

Measuring Customer Satisfaction: The Impact of Price, Food Quality, and Service in the Culinary Industry

Oktomi Harja (Universitas Hamzanwadi)



Article Info

Publish Date
02 Dec 2024

Abstract

AbstractCustomer satisfaction is a crucial determinant of competitiveness and long-term success in the culinary industry. This study investigates the impact of price perception, food quality, and service quality on customer satisfaction. Using a quantitative research approach, data were collected from customers of culinary businesses through structured questionnaires and analyzed using statistical methods to determine the relationship between variables. The results reveal that food quality has the strongest influence on customer satisfaction, followed by service quality and price fairness. Customers tend to value consistent taste, presentation, and hygiene, while responsive and friendly service enhances their overall dining experience. Although price remains an important consideration, customers are willing to pay more when they perceive high value in food and service. The study concludes that culinary businesses must maintain a balanced strategy that integrates competitive pricing, superior food quality, and excellent service to sustain customer loyalty and business growth. Keywords: customer satisfaction, price perception, food quality, service quality, culinary industry

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Journal Info

Abbrev

EPBI

Publisher

Subject

Description

Jurnal ini membahas tantangan ekonomi kontemporer, strategi organisasi, dan praktik pembangunan berkelanjutan dalam lingkungan global yang berkembang pesat. Kontribusi tersebut mencerminkan pendekatan metodologis yang beragam dan menekankan relevansi praktis, pertimbangan etis, dan implikasi ...