<![CDATA[Public service digitalization has become a central strategy for improving government performance, yet empirical evidence remains fragmented regarding how digital systems simultaneously influence service effectiveness and administrative efficiency at the local level. Previous studies often examine technological adoption or user satisfaction separately, leaving limited explanation of the organizational, procedural, and institutional mechanisms that determine successful implementation. This study aims to analyze the contribution of public service digitalization to government effectiveness and efficiency in [research location]. The study applied a [qualitative/mixed-method] design and collected data from [number] government officials, [number] service users, and [number] policy, performance, and service documents. The researchers selected informants through purposive sampling based on their direct involvement in digital service planning, implementation, supervision, and utilization. Data collection involved interviews, observations, questionnaires, and document reviews. The researchers analyzed the data using [thematic analysis/statistical analysis], data reduction, data display, source triangulation, and conclusion drawing. The findings indicate that digitalization accelerates service delivery, reduces administrative costs, strengthens data accuracy, improves transparency, and supports more responsive decision-making. However, unequal digital literacy, limited infrastructure, weak system integration, and inconsistent institutional capacity continue to restrict its effectiveness. This study contributes theoretically by expanding digital government and public service performance perspectives through an integrated explanation of technological, organizational, and user-related factors. Practically, the findings highlight the need to strengthen system interoperability, staff competency, inclusive digital access, cybersecurity, and routine performance evaluation to support sustainable, effective, efficient, and equitable public service transformation.]]>
Copyrights © 2026
