<![CDATA[Digital economic transformation has expanded platform-based work, yet the flexibility of food-delivery work is accompanied by cognitive, temporal, and emotional demands. This study analyzes the mental workload of ShopeeFood drivers in Surakarta, identifies the dominant NASA-TLX dimension, and formulates improvement recommendations. A quantitative descriptive study was conducted from March to July 2026 with 100 active drivers selected through purposive sampling; the minimum sample was determined using the Lemeshow formula. Data were collected using the NASA-TLX questionnaire and processed in Microsoft Excel. The mean Weighted Workload (WWL) score was 73.22, indicating a high workload; 93% of respondents were classified as high and 7% as very high. Temporal Demand contributed the most (19.17%), followed by Frustration Level (18.72%) and Mental Demand (18.08%). Recommendations emphasize regular breaks, work-duration control, route planning, emotional regulation, daily targets, and routine checks of driver and vehicle condition.]]>
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