International Archives of Medical Sciences and Public Health
Vol. 7 No. 1 (2026): International Archives of Medical Sciences and Public Health

OPERATIONAL COST CONTROL STRATEGY AND BPJS CLAIM OPTIMIZATION ON PERCEIVED FINANCIAL PERFORMANCE OF RSAL RAMELAN SURABAYA IN THE ERA OF UNIVERSAL HEALTH COVERAGE

Zenna Zhahirah Wibowo (Master’s Degree in Hospital Management, Sangga Buana University, Bandung City, West Java, Indonesia.)
Anak Agung Istri Agung Srila Nataswari (Master’s Degree in Hospital Management, Sangga Buana University, Bandung City, West Java, Indonesia.)
Widya Nurjannah (Master’s Degree in Hospital Management, Sangga Buana University, Bandung City, West Java, Indonesia.)
Musdarmawan (Sangga Buana UniversityaMaster’s Degree in Hospital Management, Sangga Buana University, Bandung City, West Java, Indonesia.)
Farida Yuliaty (Master’s Degree in Hospital Management, Sangga Buana University, Bandung City, West Java, Indonesia.)



Article Info

Publish Date
01 Jul 2026

Abstract

This study analyzes the simultaneous effect of operational cost control and BPJS claims optimization on the perceived financial performance of RSAL Ramelan Surabaya in the Universal Health Coverage (UHC) era. Facing financial pressures from high operational costs and claim delays, the hospital requires robust financial strategies. Using a quantitative explanatory approach, data were collected from 102 managerial staff via Likert-scale questionnaires and secondary financial reports. Data were analyzed using SPSS version 31, employing descriptive statistics, classical assumption tests, and multiple linear regression. Results indicate that operational cost control and BPJS claim optimization jointly and significantly predict perceived financial performance. The regressionmodel demonstrates strong explanatory power (Adjusted R2 = 0.927). Due to substantial multicollinearity between the independent variables (V IF = 14.731), findings should be interpreted as evidence of a synergistic association rather than independent causal effects. The study highlights the importance of integrating internal cost-efficiency strategies with BPJS revenue-cycle management to support hospital financial sustainability under Universal Health Coverage. Because the dependent variable reflects managerial perceptions rather than objective financial ratios, future studies should incorporate audited financial indicators and advanced statistical techniques such as Structural Equation Modeling (SEM) or Ridge Regression.

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Journal Info

Abbrev

iamsph

Publisher

Subject

Religion Environmental Science Health Professions Medicine & Pharmacology Public Health

Description

Journal considers submissions on any aspect of the health field across age groups and settings, these include: Capacity in public health systems and workforce Dentistry Environmental health Environmental Science Health Economic and Policy Studies Health law and ethics Health Professions Maternal and ...