<![CDATA[Indonesian sea transportation of people constitutes a critical national infrastructure serving archipelagic connectivity across more than 17,000 islands, yet the maritime management capacity to implement, monitor, and enforce the passenger safety regulatory framework governing this infrastructure remains empirically underexamined from the perspective of the managerial actors responsible for its execution. This study investigates the Passenger Safety Management Congruence Gap between the formal regulatory mandate—constituted by UU No. 17/2008 on Shipping, PM No. 7/2019 on Passenger Ship Safety Management Systems, and SOLAS Chapter III—and the organizational management reality experienced by maritime management practitioners at KSOP Tanjung Priok, Port and Shipping Management lecturers at STIP Jakarta, and maritime management graduates serving in shore-based managerial roles. Employing a qualitative design grounded in implementation gap theory, responsive regulation, and maritime management competency theory, the study conducted focus group discussions and interviews with twenty-seven participants across three stakeholder groups. Thematic analysis, cross-group comparison, and narrative synthesis were applied. Findings reveal a layered Passenger Safety Management Congruence Gap across three dimensions: regulatory knowledge asymmetry between KSOP supervisory and frontline management, maritime management curriculum-practice misalignment at STIP Jakarta, and documentation-oriented compliance motivation as the dominant organizational pattern across the ecosystem. The study proposes a tri-level maritime management reform framework for passenger safety implementation capacity.]]>
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