Batulis Civil Law Review
Vol. 7 No. 2 (2026): VOLUME 7 ISSUE 2, JULY 2026

Legal Challenges and Consumer Protection Solutions in Online Insurance Purchases

Sihite, Sri Rumada (Unknown)
Hetharie, Yosia (Unknown)
Labetubun, Muchtar Anshary Hamid (Unknown)



Article Info

Publish Date
31 Jul 2026

Abstract

Introduction: The ease of access and efficiency offered, as well as the digital system, bring legal consequences that need to be studied in depth, specifically regarding the validity of the agreement, consumer protection, and the responsibilities of the parties. Purposes of the Research: This study aims to analyze the legal aspects of purchasing insurance in online transactions and the protection of online insurance buyers. Methods of the Research: This study uses a normative legal research method with a comparative approach. Research data is sourced from secondary materials, including documents on insurance purchases, Law Number 40 of 2014 concerning Insurance, the Civil Code, and relevant laws and regulations, legal literature, and scientific publications. Results Main Findings of the Research: The results of this study are online transaction purchases where the agreement is realized through a click – wrap agreement mechanism. Legally, this form of electronic agreement is recognized in the Electronic Information and Transactions Law, which states that electronic documents and signatures have valid legal force as long as they meet the specified requirements.

Copyrights © 2026






Journal Info

Abbrev

ballrev

Publisher

Subject

Law, Crime, Criminology & Criminal Justice

Description

Batulis Civil Law Review (Batulis Civ. Law Rev. -BALLREV) is a peer-reviewed journal published by the Faculty of Law at Pattimura University twice a year in May, and November. The purpose of this journal is to provide a place for academics, researchers and practitioners to publish original research ...