Pendas : Jurnah Ilmiah Pendidikan Dasar
Vol. 11 No. 03 (2026): Volume 11 Nomor 03, September 2026 Publish

PENGARUH KUALITAS PELAYANAN, PERSEPSI HARGA DAN PERSEPSI TREND MAKEUP TERHADAP KEPUASAN PELANGGAN PADA JASA RIAS MAKEUP BYMEISA MOJOKERTO

Oktavia Citra Pratiwi (Unknown)
Irawati, Winaika (Unknown)



Article Info

Publish Date
12 Jul 2026

Abstract

This study aims to determine and analyze the influence of service quality, price perception, and makeup trend perception partially and simultaneously on customer satisfaction at Makeup ByMeisa Mojokerto makeup services. This research used an associative quantitative method with data collection techniques through surveys using Likert-scale questionnaires distributed to 138 respondents. Data analysis was conducted using multiple linear regression analysis with the assistance of SPSS software. The results of the partial analysis showed that the service quality variable had a positive and significant effect on customer satisfaction with a t-count value of 6.236. The price perception variable also had a positive and significant effect on customer satisfaction with a t-count value of 7.614. In addition, the makeup trend perception variable had a positive and significant effect on customer satisfaction with a t-count value of 6.900. Simultaneous test results (F-test) showed that service quality, price perception, and makeup trend perception simultaneously had a significant effect on customer satisfaction with an F-count value of 27.879, which was greater than the F-table value. Based on the coefficient of determination (R²) test results, the variables of service quality, price perception, and makeup trend perception simultaneously contributed 39% to customer satisfaction. This indicates that customer satisfaction at Makeup ByMeisa Mojokerto is influenced by the quality of service provided, the suitability of prices with the benefits received by customers, and the ability of the makeup service to follow current makeup trends. Meanwhile, the remaining percentage is influenced by other variables not discussed in this study.

Copyrights © 2026






Journal Info

Abbrev

pendas

Publisher

Subject

Other

Description

Pendas : Jurnah Ilmiah Pendidikan Dasar is a journal published twice a year, namely in June and December that aims to be a forum for scientific publications to pour ideas and studies complemented with the results of research related to primary school education. To achieve this, basic education ...