Pendas : Jurnah Ilmiah Pendidikan Dasar
Vol. 11 No. 03 (2026): Volume 11 Nomor 03, September 2026 Publish

PENGARUH HARGA, KUALITAS PRODUK DAN KUALITAS PELAYANAN TERHADAP KEPUTUSAN PEMBELIAN PADA KONSUMEN COFFEE SHOP JELANG SORE DI KOTA BALIKPAPAN

Rosmiah Jamalia (Unknown)
Annisa Wahyuni Arsyad (Unknown)



Article Info

Publish Date
14 Aug 2026

Abstract

This study aims to analyze the influence of price, product quality, and service quality on purchasing decisions among consumers of Coffee Shop Jelang Sore in Balikpapan City. The research employed a quantitative approach using a causal research design. The population consisted of consumers who had purchased products from Coffee Shop Jelang Sore, with a sample of 120 respondents selected through purposive sampling. Data were collected using a Likert-scale questionnaire and analyzed using multiple linear regression with the assistance of SPSS. Prior to hypothesis testing, the data were subjected to validity, reliability, and classical assumption tests. The findings indicate that price, product quality, and service quality each have a positive and significant effect on purchasing decisions. Simultaneously, these three independent variables also significantly influence purchasing decisions. The correlation coefficient (R) of 0.734 indicates a strong positive relationship between the independent variables and purchasing decisions. These findings suggest that maintaining competitive prices, improving product quality, and delivering excellent service are essential strategies for increasing consumers' purchasing decisions at Coffee Shop Jelang Sore in Balikpapan City.

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Journal Info

Abbrev

pendas

Publisher

Subject

Other

Description

Pendas : Jurnah Ilmiah Pendidikan Dasar is a journal published twice a year, namely in June and December that aims to be a forum for scientific publications to pour ideas and studies complemented with the results of research related to primary school education. To achieve this, basic education ...