<![CDATA[This study aims to examine the implementation gap between Indonesia’s child protection legal framework and the utilization of the Online Information System for the Protection of Women and Children (SIMFONI PPA), and to develop an integrated optimization model that enhances its accessibility and effectiveness. Employing a juridical-sociological approach with descriptive qualitative analysis, data were collected through participatory observation, in-depth interviews with key stakeholders, and comprehensive policy review at the Integrated Service Center (P2TP2A) in Jakarta. The findings reveal that the system remains predominantly institution-driven rather than victim-oriented, constrained by non-user-centered design, inadequate digital infrastructure—particularly in disadvantaged regions—and significant digital literacy disparities shaped by socio-cultural factors. This study introduces a novel perspective by reconceptualizing digital literacy as a substantive legal right that is inherently linked to the fulfillment of victim protection, rather than merely a technical competency. Based on this framework, the study proposes an integrated human-centered model comprising technological redesign, legally mandated multi-sectoral coordination, and community-based digital empowerment. The implications of this research highlight the necessity of transforming digital governance into a rights-based ecosystem, where legal protection, technological accessibility, and social inclusion are systematically aligned to ensure effective and equitable access to justice for vulnerable groups.]]>
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