Fundamental and Applied Management Journal
Vol. 4 No. 3 (2026): September

Consent Fatigue and Consumer Trust in AI-Driven Personalization During the Post-Cookie Era

Halim Dwi Putra (Politeknik Negeri Bengkalis, Indonesia)
Juwita Azziah (Institut Mitragama Bengkalis, Indonesia)
Rashid Athing (Universiti Malaya, Malaysia)
April Kim Tamayo Lalisan (Lyceum of the Philippines University-Batangas, Philippines)
Doris Sukma (Politeknik Negeri Bengkalis, Indonesia)
Dori Gusti Alex Chandra (Politeknik Negeri Bengkalis, Indonesia)
Hosea Kawengian (Politeknik Negeri Bengkalis, Indonesia)



Article Info

Publish Date
15 Aug 2026

Abstract

The decline of third-party cookies and stricter privacy requirements have made AI-driven personalization more dependent on explicit, first-party consent. Repeated and complex consent requests may produce consent fatigue, weaken trust, and reduce the perceived value of personalized content. This study examines the direct effects of consent fatigue on consumer trust and personalization effectiveness and evaluates consumer trust as a mediator. A cross-sectional survey was conducted among 320 adult digital-platform users in Indonesia who had encountered online consent requests during the preceding six months. Respondents were recruited purposively from social media, e-commerce, and digital-service applications. The model was analyzed with PLS-SEM in SmartPLS 4. Consent fatigue was negatively associated with consumer trust (β = −0.472, p < .001) and personalization effectiveness (β = −0.286, p < .001), whereas consumer trust was positively associated with personalization effectiveness (β = 0.534, p < .001). The indirect path through trust was β = −0.252, t = 4.890, p < .001, 95% CI [−0.353, −0.151]. Consent fatigue is associated with weaker personalization outcomes both directly and through lower consumer trust. Digital platforms should use concise, transparent, and less repetitive consent interfaces to protect meaningful choice and sustain responsible AI personalization.

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Journal Info

Abbrev

FAMJ

Publisher

Subject

Economics, Econometrics & Finance Social Sciences

Description

Strategic and Operations Management, addressing strategic decision-making, operational excellence, supply chain, process improvement, and performance management. Business and International Management, covering global strategy, cross-border operations, internationalization, and comparative management ...