BELGI : Journal of Islamic Business and Decision Sciences
Vol. 1 No. 1 (2026): BELGI: Journal of Islamic Business and Decision Sciences

Religiosity, web quality, trust, and commitment as drivers of repurchase intention in halal e-commerce: An extended trust and commitment model

Irmal Irmal (Pamulang University)
Husam-Aldin N. Al-Malkawi (Faculty of Business and Law, British University, Dubai)
Adel Sarea (Department of Economics and Accounting, Ahlia University)
Shahab Aziz (Business Studies Department, Bahria University, Islamabad)



Article Info

Publish Date
10 Nov 2025

Abstract

Purpose ‒ This study investigates how religiosity and web quality influence repurchase intention in halal e-commerce through the mediating roles of trust and commitment, addressing the unique religious and cultural context of Muslim consumers. Design/Methodology/Approach ‒ A quantitative approach was employed using PLS-SEM, with data collected from 656 Indonesian halal e-commerce users via convenience and snowball sampling. Constructs were measured using validated scales on a six-point Likert scale. Findings ‒ Religiosity and web quality significantly enhance trust and all commitment dimensions. Trust is the strongest predictor of repurchase intention, followed by affective and cognitive commitment; normative commitment showed no significant effect. Trust also serves as the dominant mediator between antecedents and repurchase intention. Originality/Value ‒ The study extends the Expectation Confirmation Technology Model (ECTM) by integrating religiosity as a key affective antecedent, offering novel insights into loyalty formation in faith-based digital markets. Research Limitations/Implications ‒ Findings are limited to Indonesian consumers and a cross-sectional design. Future studies should adopt probability sampling, longitudinal designs, and diverse cultural contexts.Practical Implications ‒ Halal e-commerce platforms should prioritize trust-building with religious values to foster long-term purchase behavior.

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Aims BELGI: Journal of Islamic Business and Decision Sciences aims to advance scholarly research and practical understanding of decision science in the context of Islamic business, particularly within the food and service sectors. The journal provides a platform for the dissemination of ...