Journal of Mandalika Social Science
Vol 4 No 2 (2026): Journal of Mandalika Social Science

Understanding Artificial Intelligence Driven Marketing Strategies in Enhancing Consumer Engagement and Sustainable Business Competitiveness in Digital Markets

Putu Ayu Nirmala Kamiana Putri (ITB Stikom Bali)
Ridha Chairunissa (LSPR Postgraduate - Digital Engagement Enthusiast)
Eko Prastiyanto (STEBI Global Mulia)



Article Info

Publish Date
26 Aug 2026

Abstract

Artificial Intelligence (AI) has become a strategic driver of digital marketing transformation by enabling organizations to deliver personalized customer experiences and improve business performance. This study aims to examine the role of AI-driven marketing strategies in enhancing consumer engagement and sustainable business competitiveness in digital markets. The research employs a qualitative library research approach using content analysis to synthesize evidence from scholarly books, peer-reviewed journals, research reports, and other relevant scientific publications. The findings reveal that AI technologies, including predictive analytics, machine learning, recommendation systems, conversational AI, and marketing automation, significantly strengthen consumer engagement through cognitive, emotional, and behavioral interactions. Furthermore, organizations that strategically integrate AI with customer-centric marketing practices achieve greater operational efficiency, improved decision-making, stronger customer loyalty, and long-term competitive advantage. However, successful AI implementation depends on organizational capabilities, ethical AI governance, data quality, and digital readiness. This study contributes to the existing literature by providing an integrated perspective that connects AI-driven marketing strategies, consumer engagement, and sustainable business competitiveness within the evolving digital economy.

Copyrights © 2026






Journal Info

Abbrev

jomss

Publisher

Subject

Humanities Electrical & Electronics Engineering Library & Information Science Materials Science & Nanotechnology Social Sciences Other

Description

Journal of Mandalika Social Science is a scientific journal in the form of research and can be accessed openly. This journal is published by Mandalika Institute. Journal of Mandalika Social Science provides a means for ongoing discussion of relevant issues that fall within the focus and scope of the ...