Talent: Journal of Economics and Business
Vol. 4 No. 02 (2026): June 2026

Green Product, Green Marketing, and Green Brand Image on Customer Loyalty in Sustainable Banking: The Moderating Role of Customer Satisfaction

Khadijah Ritonga (Universitas Islam Negri Raden Intan Lampung)
Muhammad Iqbal Fasa (Universitas Islam Negeri Raden Intan Lampung)



Article Info

Publish Date
15 Aug 2026

Abstract

The increasing pressure for environmental sustainability has encouraged the banking industry to adopt more responsible and sustainable business practices. This study aims to examine the influence of green product, green marketing, and green brand image on customer loyalty in sustainable banking, with customer satisfaction as a moderating variable. Using a Systematic Literature Review (SLR) approach, this study analyzes 26 international articles published between 2021 and 2025. The findings indicate that green product, green marketing, and green brand image consistently have a positive contribution to customer loyalty. In addition, customer satisfaction strengthens these relationships by enhancing customers’ positive evaluations and long-term commitment to sustainable banking services. This study provides strategic implications for Islamic and conventional banking institutions in integrating sustainability into marketing, branding, and service strategies to build stronger customer loyalty.

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Journal Info

Abbrev

JEB

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Talent: Journal of Economics and Business, published by Lentera Ilmu Nusantara. Talent: Journal of Economics and Business accommodates the publication of research results in the field of Business and Economics conducted by lecturers as a manifestation of the Tri Darma of Higher Education. Talent: ...