Jurnal Riset Bisnis dan Manajemen
Vol. 19 No. 2 (2026): August Edition

CONSUMER BEHAVIOR AND THE MEDIATING ROLE OF PURCHASE INTENTION IN ONLINE PURCHASE DECISIONS AMONG E-COMMERCE AND SOCIAL MEDIA USERS IN INDONESIA

Yoga Adiyanto (Universitas Serang Raya, Banten, Indonesia)
Dewi Indah (Universitas Pasundan, Indonesia)
Jaja Suteja (Universitas Pasundan, Indonesia)
Mukdad Ibrahim (American University of Ras Al Khaimah, Uni Emirat Arab)



Article Info

Publish Date
01 Aug 2026

Abstract

This study examines the effects of perceived ease of use, trust, perceived risk, information quality, and social media influence on online purchase decisions in Indonesia, with purchase intention as a mediating variable. Using a quantitative survey approach, data were collected from 420 active e-commerce and social-media users and analyzed through Structural Equation Modeling (SEM). The findings indicate that perceived ease of use, trust, information quality, and social media influence positively affect purchase intention, while perceived risk negatively influences it. Purchase intention significantly drives online purchase decisions and mediates the relationships between the studied factors and purchase decisions. The model explains 62% of the variance in purchase decisions, demonstrating strong explanatory power. This study contributes to digital consumer behavior literature by emphasizing the strategic role of purchase intention and provides insights for businesses to enhance trust, user experience, information quality, and social-media marketing effectiveness.

Copyrights © 2026






Journal Info

Abbrev

jrbm

Publisher

Subject

Economics, Econometrics & Finance

Description

The journal’s aim is to foster greater understanding of advancements in all areas of business and management by providing a platform to the scholars for disseminating their research works. The journal’s welcomes empirical and theoretical research papers and literature reviews from academicians, ...