Prolonged computer use combined with poor ergonomic working postures may increase the risk of Musculoskeletal Disorders (MSDs) among office workers. This condition was identified among employees of the Quality Assurance (QA) Division at PT. XYZ, who use computers for approximately six hours per day. This study aimed to identify MSD complaints, analyze ergonomic risk levels using the Rapid Office Strain Assessment (ROSA) method, and propose ergonomic improvements for employees' workstations. A quantitative approach with a descriptive research design was employed involving 17 respondents selected using the Slovin formula. Data were collected through observation, documentation, the Nordic Body Map (NBM) questionnaire, and workstation assessments using ROSA. The results indicated that the highest prevalence of MSD complaints occurred in the back (18%), lower back (11%), right shoulder (10%), right wrist (8%), and left shoulder (7%). All workstations (100%) obtained ROSA scores ranging from 5 to 9, indicating a high ergonomic risk level. Therefore, workstation modifications, the provision of ergonomic work facilities, and the implementation of ergonomic posture education and regular stretching exercises are recommended to reduce the risk of MSDs while improving employee comfort and productivity.
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