Jurnal Manajemen Pemasaran dan Perilaku Konsumen
Vol. 5 No. 1 (2026)

From Market Leader to Competitive Pressure: The Role of TikTok Marketing Videos, E-WOM, and Brand Image in Shaping Gen Z Purchase Intention for Camille Beauty Face Masks

Puteri, Shindy Antono (Unknown)
Parwati, Kardina Yudha (Unknown)



Article Info

Publish Date
14 Aug 2026

Abstract

Purpose – This study aims to examine the effects of TikTok marketing videos, electronic word of mouth (E-WOM), and brand image on Generation Z’s purchase intention toward Camille Beauty face masks. Design/Methodology/Approach – This study employed a quantitative explanatory research design to test causal relationships among the variables. Data were collected through Likert-scale questionnaires from 180 Generation Z consumers who were familiar with Camille Beauty’s TikTok content, selected using a purposive sampling technique. The data were analyzed using multiple linear regression with IBM SPSS Statistics version 29. Findings – The results indicate that TikTok marketing videos, electronic word of mouth (E-WOM), and brand image each have positive and significant effects on Generation Z’s purchase intention. These findings suggest that engaging digital content, credible online consumer information, and a strong brand image are important factors in influencing purchase decisions within the competitive skincare market. Originality/Value – This study contributes to the digital marketing and consumer behavior literature by integrating social media marketing, electronic word of mouth, and brand image into a single model within the context of a declining market leader in the skincare industry. The findings provide practical insights for beauty brands in optimizing digital content strategies, strengthening online credibility, and maintaining competitive brand positioning among Generation Z consumers.

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Journal Info

Abbrev

jmppk

Publisher

Subject

Decision Sciences, Operations Research & Management

Description

Publish all forms of quantitative and qualitative research articles and other scientific studies related to the field of Marketing Management and Consumer ...