Jurnal Locus Penelitian dan Pengabdian
Vol. 5 No. 8 (2026): JURNAL LOCUS: Penelitian dan Pengabdian

Analyzing The Impact Customer Engagement and Discount on Impulse Buying Through Brand Loyalty of Skincare Brand X Consumer in Tiktok

Mauliddina Sendra Zuchalia (Universitas Bina Nusantara)
Ina Agustini Murwani (Universitas Bina Nusantara)



Article Info

Publish Date
11 Aug 2026

Abstract

The phenomenon in this study shows that impulsive consumers in making purchases will help increase product sales, but this impulsive habit is also not justified. Impulsive habits make consumers have a free lifestyle without limits. This study uses a quantitative approach with a cross-sectional design to examine the effect of customer engagement and discounts on impulsive buying through brand loyalty. The population consisted of TikTok users and Skintific product users, with a sample of 200 respondents selected through simple random sampling. Data analysis included validity and reliability tests, structural model evaluation, and hypothesis testing using Smart PLS bootstrapping. The results show that customer engagement and discounts have a positive effect on impulsive buying, mediated by brand loyalty. The combined effect of engagement and discounts strengthens brand loyalty and impulsive buying behavior more effectively. These findings indicate that brand loyalty functions as a mediating variable linking the influence of customer engagement and discounts on impulsive buying. The implications of this study are the importance of marketing strategies that combine consumer engagement and discount incentives to build brand loyalty and encourage impulsive buying behavior, as well as providing insights for business actors in designing digital marketing strategies on the TikTok platform.

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Journal Info

Abbrev

jl

Publisher

Subject

Aerospace Engineering Automotive Engineering Decision Sciences, Operations Research & Management Electrical & Electronics Engineering Mathematics

Description

Jurnal Locus: Jurnal Ilmiah Penelitian dan Pengabdian, double-blind and open-access academic journal in the Multidisiplin. This journal is published once a month by CV. Riviera ...