OPERATIONAL RESILIENCE AND PROCESS LEARNING IN SMALL ENTERPRISES: A DYNAMIC CAPABILITY FRAMEWORK

Raden Roro Fatmasari (Yayasan Kreatif Indonesia Emas, Bandung, 40281, Indonesia)
Anggun Yolistina (Yayasan Kreatif Indonesia Emas, Bandung, 40281, Indonesia)

Jesocin : Journal of Economics, Accounting, Business, Management, Engineering and Society
Vol. 2 No. 5 (2025): Jesocin : May

This conceptual paper develops an integrative framework for operational resilience and process learning in small enterprises in micro, small, and medium enterprises (MSMEs). It synthesizes established literature on the resource-based view, dynamic capabilities, organizational learning, absorptive capacity, social capital, resilience, and entrepreneurial ecosystems. The analysis explains how process visibility, continuity planning, operational learning, resource flexibility, and recovery capability can be organized into proportionate managerial routines. No primary survey, interview, experimental, or statistical data are claimed. The framework proposes diagnosis, capability mapping, bounded experimentation, evidence review, governance, resource reconfiguration, and learning retention as a cumulative cycle. Implications are developed for owner-managers, support institutions, and future empirical research.