Jesocin : Journal of Economics, Accounting, Business, Management, Engineering and Society
Vol. 2 No. 9 (2025): Jesocin : September 2025

SOCIAL COMMERCE GOVERNANCE AND CONSUMER TRUST: A CAPABILITY MODEL FOR MICROENTERPRISE CONTENT, TRANSACTIONS, AND RELATIONSHIP QUALITY

Nida Garnida Fitrianti (Yayasan Kreatif Indonesia Emas, Bandung, 40281, Indonesia)
Maya Ariyanti (Telkom University, Bandung)



Article Info

Publish Date
01 Sep 2025

Abstract

This conceptual and integrative review develops a framework for responsible social commerce in micro, small, and medium enterprises. It addresses the problem that microenterprises rely on social platforms for discovery and sales but may struggle with transparent claims, consistent service, secure transactions, and dependence on rapidly changing platform rules. Drawing on the resource-based view, dynamic capabilities, organizational learning, absorptive capacity, social capital, and resilience, the paper explains how responsible content practice, transparent transaction terms, responsive conversation, multi-platform relationship records, trust-repair learning can be organized as mutually reinforcing routines. The proposed pathway moves from problem diagnosis and capability mapping to bounded experimentation, evidence review, resource reconfiguration, and learning retention. No primary survey, interview, experimental, administrative, or statistical data are claimed. The framework links these mechanisms to consumer understanding, transaction confidence, relationship quality, repeat engagement, commercial resilience and identifies managerial, institutional, and research implications suitable for resource-constrained enterprises.

Copyrights © 2025






Journal Info

Abbrev

jesocin

Publisher

Subject

Religion Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering Social Sciences

Description

JESOCIN as a dynamic journal in the field of "Journal of Economics, Accounting, Business, Management, Engineering and Society", is proud to accept submissions of articles relevant to such a broad scope of research. We invite researchers, academics, and practitioners to contribute with their original ...