Jurnal Ilmiah Ekonomi dan Manajemen Indonesia
Vol. 2 No. 2 (2026): JULI-DESEMBER

Pengaruh Pelayanan dan Harga terhadap Keputusan Pembelian dengan Kepercayaan Konsumen sebagai Variabel Mediasi pada Toko Madura Wilayah Tarik

Bima Prasetiyo (Universitas Islam Majapahit)
Budi Utami (Universitas Islam Majapahit)
Muhamad Syamsul Hidayat (Universitas Islam Majapahit)



Article Info

Publish Date
24 Aug 2026

Abstract

This study aims to analyze the effects of service and price on consumer purchasing decisions at Toko Madura in Tarik District, Sidoarjo Regency, with consumer trust as a mediating variable. A quantitative approach was employed involving 150 respondents selected through purposive sampling. Data were collected using questionnaires and analyzed using SEM-PLS with SmartPLS. The results show that price has a positive effect on purchasing decisions (β = 0.272; p = 0.006), while service does not have a significant direct effect (β = 0.127; p = 0.095). Service (β = 0.285; p = 0.010) and price (β = 0.511; p = 0.000) affect consumer trust. Furthermore, consumer trust has a positive effect on purchasing decisions (β = 0.490; p = 0.000). Consumer trust also mediates the relationship between service and purchasing decisions (β = 0.140; p = 0.017) and partially mediates the relationship between price and purchasing decisions (β = 0.250; p = 0.001). These findings indicate that consumer trust plays an important role in strengthening purchasing decisions.

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Journal Info

Abbrev

jiemi

Publisher

Subject

Economics, Econometrics & Finance

Description

Jurnal Ilmiah Ekonomi dan Manajemen Indonesia is a double-blind peer review and an open-access online journal for academics and researchers published by Universitas Serambi Mekkah Banda Aceh collaboration with INDO PUBLISHING. This journal is accepts the manuscript written in Indonesia and English ...