<![CDATA[The transformation of e-government-based public services at the smallest government unit is a main pillar in realizing efficient and transparent governance. However, Kelurahan Padang Jati still faces challenges in the form of manual bureaucracy that triggers risks of data redundancy, time inefficiency, and limited validity of physical documents. This study aims to develop a web-based administrative service information system (Government-to-Citizen) using the Design Science Research Methodology (DSRM) framework and empirically evaluate its performance quality through the E-GovQual model. The design phase was modeled using Use Case and Activity Diagrams, followed by program code development and functionality testing using the black-box testing method. The pre-implementation performance evaluation was conducted by distributing questionnaires to 100 respondents, determined through Slovin's formula calculation and selected using the purposive sampling technique, which were then analyzed using multiple linear regression. The functional testing results showed a 100% technical success rate after passing the debugging phase on the document validation aspect. The inferential statistical analysis results proved that the dimensions of efficiency, trust, reliability, and citizen support simultaneously have a significant effect on community satisfaction with a model contribution of 59.8%. Partially, the Trust dimension became the most dominant predictor in shaping user satisfaction These findings indicate that the integration of digital security features plays a crucial role in building trust and driving community acceptance of public administration technology at the kelurahan level. Keywords: Design Science Research Methodology; Electronic Signature; E-GovQual; Government-to-Citizen; Kelurahan Administration.]]>
Copyrights © 2026
