International Journal of Informatics, Information System and Computer Engineering (INJIISCOM)
Vol. 8 No. 1 (2027): INJIISCOM: VOLUME 8, ISSUE 1, JUNE 2027 (Online First)

Designed of A Balanced Scorecard-Based Performance System Management Model Within ERP as A Foundation for Managerial Decisionmaking

Zaena Putri Larasati (Institut Teknologi Sepuluh Nopember, Indonesia)
I Ketut Gunarta (Institut Teknologi Sepuluh Nopember, Indonesia)
Patdono Suwignjo (Institut Teknologi Sepuluh Nopember, Indonesia)



Article Info

Publish Date
27 Aug 2026

Abstract

Startups in the bottled water (bottled water) industry face the challenges of rapid growth in competitive markets as well as the complexity of manufacturing and distribution operations. This study aims to design a Strategyc evaluation instrument for startup AMDK through the development of structured target indicators. The research approach uses the Balanced Scorecard (BSC) to formulate metrics from the perspective of finance, customers, internal business processes, and learning and growth. Analytical Hierarchy Process (AHP) method is applied for weighting criteria based on management assessment and industry experts. The indicators are then mapped into the core business process flow and integrated into the Enterprise Resource Planning (ERP) functional architecture. The results of the study formulated 34 measuring parameters with the highest priority weighting on customer perspective (43%), followed by Finance (31%), internal business processes (15%), and learning and growth (11%). The implementation of this modeling provides a managerial impact in the form of real-time cross-divisional monitoring, facilitating company leaders in agile and precise decision making.

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Journal Info

Abbrev

injiiscom

Publisher

Subject

Computer Science & IT Electrical & Electronics Engineering Engineering Industrial & Manufacturing Engineering Mechanical Engineering

Description

FOCUS AND SCOPE INJIISCOM cover all topics under the fields of Computer Engineering, Information system, and Informatics. Informatics and Information system IT Audit Software Engineering Big Data and Data Mining Internet Of Thing (IoT) Game Development IT Management Computer Network and Security ...