Academia Open
Vol. 11 No. 2 (2026): December

Workload And Staff Compliance Predict Medical Record Completion Accuracy: Beban Kerja Dan Kepatuhan Staf Memprediksi Akurasi Pengisian Rekam Medis

Jofani Dimas Perdana (Program Studi Magister Manajemen, Universitas Sangga Buana YPKP Bandung)
Kosasih Kosasih (Program Studi Magister Manajemen, Universitas Sangga Buana YPKP Bandung)
Ayu Laili Rahmiyati (Program Studi Magister Manajemen, Universitas Sangga Buana YPKP Bandung)



Article Info

Publish Date
27 Aug 2026

Abstract

General Background Accurate clinical documentation is crucial for healthcare service quality and patient safety. Specific Background High administrative volumes often cause inconsistencies in data entry among hospital personnel. Knowledge Gap Previous studies tend to evaluate administrative burdens and procedural adherence separately rather than assessing their simultaneous interaction on documentation precision. Aims This quantitative research analyzes how administrative workloads and procedural adherence dictate data entry precision at Bintang Amin Hospital. Results An analytical survey utilizing multiple linear regression on 78 purposively sampled respondents revealed that excessive administrative workloads significantly reduce documentation precision. Conversely, strict procedural adherence significantly increases data precision. Simultaneously, these two factors account for 77.5 percent of the variance in overall documentation precision. Novelty The primary innovation lies in evaluating the simultaneous interaction of administrative pressure and standard operating procedure adherence on clinical documentation precision using Method of Successive Interval data transformation. Implications Healthcare facilities must optimize task distribution and reinforce a strict procedural adherence culture to guarantee clinical data precision and ensure patient safety. Highlights Excessive administrative tasks significantly reduce the precision of healthcare documentation. Strict adherence to standard operating procedures strongly dictates clinical data quality. Task management and disciplinary culture simultaneously govern overall information precision. Keywords Workload; Staff Compliance; Medical Records; Documentation Accuracy; Hospital Administration

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Journal Info

Abbrev

acopen

Publisher

Subject

Medicine & Pharmacology Public Health

Description

Academia Open is published by Universitas Muhammadiyah Sidoarjo published 2 (two) issues per year (June and December). This journal provides immediate open access to its content on the principle that making research freely available to the public supports a greater global exchange of knowledge. This ...