Academia Open
Vol. 11 No. 2 (2026): December

Partial Mediation of Job Satisfaction in Host Live Performance : Mediasi Parsial Kepuasan Kerja pada Kinerja Host Live

Deasy Fitria Kusmawati (Program Studi Manajemen, Universitas Pembangunan Nasional “Veteran” Jawa Timur)
Hesty Prima Rini (Program Studi Manajemen, Universitas Pembangunan Nasional “Veteran” Jawa Timur)



Article Info

Publish Date
02 Sep 2026

Abstract

General Background: Live shopping requires capable human resources because live hosts are directly involved in real-time consumer interaction, product presentation, and maintaining performance during streaming activities. Specific Background: The study context shows a consistent decline in live host performance throughout 2025, accompanied by indications of declining motivation and perceived inequity in the compensation system. Knowledge Gap: Previous research has shown inconsistent relationships between motivation, compensation, and employee performance, indicating the need to examine job satisfaction as a mediating variable in the relationship with live host performance. Aims: This study aims to examine the relationships of motivation and compensation with live host performance and investigate the mediating role of job satisfaction. Results: A quantitative causal-associative design was employed with 45 active live hosts selected through saturated sampling. Data were collected using a five-point Likert questionnaire and analyzed using Structural Equation Modeling–Partial Least Square (SEM-PLS). Motivation demonstrated a positive and significant relationship with performance (β = 0.296; p = 0.003), while compensation also demonstrated a positive and significant relationship with performance (β = 0.322; p = 0.000). Job satisfaction partially mediated the relationships of motivation (β = 0.209; p = 0.004) and compensation (β = 0.139; p = 0.013) with performance. Novelty: This study positions job satisfaction as a partial mediator between motivation, compensation, and live host performance in the digital creative industry. Implications: The findings provide theoretical contributions to human resource management and practical considerations for sustaining live host performance Highlights: Challenging work emerged as the dominant motivation factor. Workplace facilities were the dominant compensation factor. Supervision represented the dominant job satisfaction factor. Keywords: Motivation, Compensation, Job Satisfaction, Performance, Host Live

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Journal Info

Abbrev

acopen

Publisher

Subject

Medicine & Pharmacology Public Health

Description

Academia Open is published by Universitas Muhammadiyah Sidoarjo published 2 (two) issues per year (June and December). This journal provides immediate open access to its content on the principle that making research freely available to the public supports a greater global exchange of knowledge. This ...