Economics and Digital Business Review
Vol. 7 No. 2 (2026)

The Effect Of Workload And Work Discipline On Turnover Intention Among Sales Division Employees Of PT. Kendaraan Titipan Surabaya

Tariska Saffa Devani (Management Study Program, Universitas Pembangunan Nasional “Veteran” Jawa Timur)
Endang Iryanti (Management Study Program, Universitas Pembangunan Nasional “Veteran” Jawa Timur)



Article Info

Publish Date
25 Aug 2026

Abstract

Turnover among sales division employees at a used vehicle trading company in Surabaya has climbed steadily over the past threee years, mirrrored by a parallel rise in employee absenteeism during the same period.This condition is presumed to be linked to the work pressure carried by sales personnel and a decline in compliance with workplace rules. This study was designed to examine the influence of workload and work discipline on employees’ turnover intention within that sakes division. An associative quantitative approach was applied census (saturated sampling) technique. The collected data were then processed with Partial Least Squares Structural Equation Modeling (PLS-SEM) using, SmartPKS software. The results show that workload has a positive and significant effect on turnover intention, whereas work discipline shows a negative direction of influence that is not yet satistically significant. Together, both variables account for 30,3% of the variance in turnover intention. These findings suggest that managing working time demands should become a priority for the company in curbing employess intention to leave, while reinforcing compliance with working hours remains worth maintaining as a supporting, though not dominant, factor in employee retention.

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Journal Info

Abbrev

ecotal

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Economics and Digital Business Review, is published by STIE Amkop Makassar in 2020, with registered number ISSN : 2774-2563 (Online), is a peer-reviewed journal published Economics and Digital Business Review published two times a year (January & July) by STIE Amkop Makassar, It provides an academic ...