Journal of Information Systems and Informatics
Vol 8 No 4 (2026): August

Rule-Based Aspect Extraction and IndoBERT-Based Sentiment Classification of Ruparupa Mobile Application Reviews

Erina Setyawati (Universitas Amikom Purwokerto)
Berlilana (Universitas Amikom Purwokerto)
Dhanar Intan Surya Saputra (Universitas Amikom Purwokerto)



Article Info

Publish Date
30 Aug 2026

Abstract

This study evaluates a pipeline that separates rule-based aspect extraction from IndoBERT-based binary sentiment classification for Indonesian Ruparupa mobile application reviews. Google Play reviews were collected on 31 July 2026, anonymized, deduplicated before aspect expansion, and cleaned by lowercasing, removing URLs, emails, and special characters, and normalizing whitespace; no slang normalization, stop-word removal, or stemming was applied. Ratings 1-2 and 4-5 provided weak negative and positive labels, while three-star reviews were excluded. A 331-entry aspect dictionary mapped 1,495 unique reviews into 2,873 aspect-review pairs across six aspects. Across five repeated leakage-free group hold-out splits, IndoBERT achieved mean accuracy 0.9179 ± 0.0214, macro F1 0.9178 ± 0.0214, and ROC-AUC 0.9719 ± 0.0103; a calibrated TF-IDF + linear SVM baseline achieved 0.8765 ± 0.0124, 0.8759 ± 0.0127, and 0.9452 ± 0.0102, respectively. A McNemar test on run 1 showed a significant paired difference (p = 0.00013). Performance measures agreement with rating-derived weak labels rather than human-validated aspect sentiment. Because results from system-assigned aspects lacked independent human validation, aspect frequencies are descriptive rule-system outputs. Within this dataset, IndoBERT performed consistently across the five splits; supervised aspect extraction and human aspect-level annotation remain priorities.

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Journal Info

Abbrev

isi

Publisher

Subject

Computer Science & IT

Description

Journal-ISI is a scientific article journal that is the result of ideas, great and original thoughts about the latest research and technological developments covering the fields of information systems, information technology, informatics engineering, and computer science, and industrial engineering ...