Journal of Economics, Business, & Accountancy Ventura
Vol. 28 No. 2 (2025): August 2025

Exploring the Influence of Cultural and Privacy Perceptions on the Adoption of Mobile Banking

Sasongko Budisusetyo (Faculty of Economics and Business, Hayam Wuruk Perbanas University, Surabaya, Indonesia)
Erina Sudaryati (Faculty of Economics and Business, Airlangga University, Surabaya, Indonesia)
Nur Suci I Mei (Faculty of Economics and Business, Hayam Wuruk Perbanas University, Surabaya, Indonesia)
Diyah Pujiati (Faculty of Economics and Business, Hayam Wuruk Perbanas University, Surabaya, Indonesia)
Joicenda Nahumury (Faculty of Economics and Business, Hayam Wuruk Perbanas University, Surabaya, Indonesia)



Article Info

Publish Date
20 Aug 2025

Abstract

This study investigates how cultural differences and IT literacy influence privacy and security perceptions in mobile banking, focusing on their effect on usage intention. The research model examines the impact of cultural orientation and digital literacy on privacy and security perceptions, which affect usage intention and loyalty. A survey was conducted among students to measure cultural background, technological literacy, privacy and security perceptions, and intention to use mobile banking. The findings show culture significantly affects perceptions of privacy and security, which positively impact usage intention and loyalty. The study concludes that strengthening privacy perceptions and system usage are key for enhancing loyalty. The research supports previous findings on digital culture's influence on privacy perception and its role in building user trust.  

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Journal Info

Abbrev

jebav

Publisher

Subject

Economics, Econometrics & Finance

Description

Journal of Economics, Business and Accountancy (JEBAV) addresses economics, business, banking, management and accounting issues that are new developments in business excellence and best practices, and methodologies to determine these in manufacturing and financial service organisations. It considers ...