Legal protection is an action or effort to protect the public from actions that are not in accordance with the rules of law. Legal protection is very necessary in the business world, including legal protection for insurance company customers. An insurance company is a company that runs its business by selling risk transfer services from the insured to the insurer. An insurance policy is a letter of agreement or contract as proof of risk transfer from the insured (participant) to the insurer (insurance service provider). The insurance policy also contains all the details related to the rights and obligations between the two parties in writing. In insurance, there is a term known as an insurance agent which according to the Financial Services Authority is anyone who works for a business entity, acting on behalf of an Insurance Company or Sharia Insurance Company. In practice, many insurance agents actually commit crimes, namely by falsifying documents to create fake policies that are detrimental to customers.
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