Manajemen dan Bisnis
Vol 8, No 1 (2026): AGUSTUS

Pengaruh Kualitas Pelayanan Dan Harga Terhadap Kepuasan Konsumen CV Dariono Surya Teknik AC Medan

Dimas Prasetia (Universitas Islam Sumatera Utara)
Nur Augus Fahmi (Universitas Islam Sumatera Utara)
Julienda Br Harapap (Universitas Islam Sumatera Utara)



Article Info

Publish Date
22 Aug 2026

Abstract

This study aims to analyze the effect of service quality and price on customer satisfaction at CV Dariono Surya Teknik AC Medan. This research employed a quantitative method with an associative approach to examine the relationships among the variables. The population consisted of all 190 customers of CV Dariono Surya Teknik AC Medan. The sample was determined using the Proportionate Stratified Random Sampling technique, resulting in 66 respondents. Data were collected through observation and the distribution of questionnaires based on a five-point Likert scale. The data were analyzed using validity and reliability tests, classical assumption tests, multiple linear regression analysis, and hypothesis testing through the t-test and F-test with the assistance of SPSS software. The results indicate that, partially, both service quality and price have a positive and significant effect on customer satisfaction. Simultaneously, service quality and price also have a significant effect on customer satisfaction at CV Dariono Surya Teknik AC Medan. Furthermore, the coefficient of determination demonstrates that the independent variables have a strong explanatory power regarding customer satisfaction, while the remaining variation is influenced by other factors beyond the scope of this study.

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Journal Info

Abbrev

MdB

Publisher

Subject

Economics, Econometrics & Finance Social Sciences

Description

JMB (Jurnal Manajemen dan Bisnis) adalah forum diseminasi ilmu bisnis multi-disiplin yang bertujuan untuk menjembatani ilmu dan praktik manajemen dan kewirausahaan di Indonesia. JMB (Jurnal Manajemen dan Bisnis) menerbitkan hasil-hasil penelitian yang berdampak tinggi terhadap teori dan praktik ...