INVEST : Jurnal Inovasi Bisnis dan Akuntansi
Vol. 7 No. 2 (2026): INVEST : Jurnal Inovasi Bisnis dan Akuntansi

Green Marketing, and Repurchase Decisions among Generation Z Fast Fashion Consumers: Examining the Mediating Role of Customer Satisfaction

Putu Narita Ekayanti (Universitas Pendidikan Nasional)
Ni Putu Nina Eka Lestari (Universitas Pendidikan Nasional)



Article Info

Publish Date
20 Aug 2026

Abstract

This study examines the effects of brand trust and green marketing on repurchase decisions among Generation Z consumers of fast fashion products, with customer satisfaction serving as a mediating variable. Drawing on the Theory of Planned Behavior (TPB), this study proposes that brand trust and green marketing foster favorable consumer evaluations and strengthen Generation Z consumers’ willingness to repurchase fast fashion products. Customer satisfaction is further expected to mediate these relationships by reinforcing consumers’ confidence in their purchasing decisions and encouraging continued repurchase behavior. This study employs a quantitative approach using Structural Equation Modeling (SEM) with the Partial Least Squares (PLS) technique. The findings demonstrate that brand trust significantly and positively influences both customer satisfaction and repurchase decisions. Similarly, green marketing has a significant positive effect on customer satisfaction and repurchase decisions. Customer satisfaction also positively and significantly influences repurchase decisions. Furthermore, customer satisfaction significantly mediates the relationships between brand trust and repurchase decisions, as well as between green marketing and repurchase decisions. These findings suggest that fast fashion brands can strengthen Generation Z consumers’ repurchase decisions by building brand trust, implementing credible green marketing practices, strengthening digital communication, and developing sustainability-oriented loyalty programs that enhance customer satisfaction.

Copyrights © 2026






Journal Info

Abbrev

invest

Publisher

Subject

Economics, Econometrics & Finance

Description

INVEST : Jurnal Inovasi Bisnis dan Akuntansi is published by Lembaga Riset dan Inovasi Al-Matani as an information and communication media for practitioners, researchers and academics who are interested in the field of Business Management and Accounting Studies. First publish in September 2020. The ...