<![CDATA[Gantar Plastik is a business that provides various plastic-based products and requires a web-based medium to assist in delivering information to customers. One of the identified needs is a chatbot service that can provide product and general information in a structured manner. This research aims to develop a prototype chatbot for Gantar Plastik that can be further developed for integration with the main website. The development method used is, with the chatbot developed independently using temporary data as preparation for the integration process. The developed chatbot consists of a general information chatbot that provides information about Gantar Plastik's processes and services and a contextual chatbot that provides information based on the product selected by the user. The system also provides template management for administrators and a live chat feature as a means of communication between users and administrators. The research resulted in a chatbot prototype capable of delivering information based on available templates and product data and designed to be adaptable to the data structure of the main website. Based on the research results, the chatbot prototype has fulfilled the requirements for providing general and product information while supporting template management and communication through live chat.]]>
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