<![CDATA[Digital transformation through smart city policies represents a strategic move to enhance public service quality and the efficiency of local government governance. However, implementation often faces challenges regarding the alignment between infrastructure readiness and the bureaucracy's non-technical capacity. This study aims to conduct an in-depth analysis of the Cimahi City Government's readiness to implement digital transformation via smart city policies, focusing on the initiation phase of the "100 Smart Cities" movement. A descriptive qualitative research method was employed. The findings indicate that the Cimahi City Government possesses robust readiness in terms of formal regulations and physical ICT infrastructure, evidenced by the existence of a Smart City Masterplan, an inter-agency fiber-optic network, and a centralized local data center. Nevertheless, significant obstacles were identified regarding cultural dimensions and human resource capabilities; these include persistent sectoral ego among regional government agencies (silo mentality), a proliferation of overlapping applications, resistance from senior officials to shifting away from manual work systems, and stark disparities in employees' digital literacy. The study concludes that digital transformation readiness in Cimahi City remains uneven, necessitating a strategic shift toward a people-and-process-oriented approach—specifically through the implementation of single sign-on systems and structured digital training reforms for civil servants.]]>
Copyrights © 2019
