Toba: Journal of Tourism, Hospitality, and Destination
Vol. 5 No. 3 (2026): Agustus 2026

The Influence of Destination Image and Perceived Value through Visitor Satisfaction on Destination Loyalty at Mahakam Lampion Garden

Adila Nazwa Fitri (Universitas Mulawarman)
Saida Zainurossalamia ZA (Universitas Mulawarman)



Article Info

Publish Date
07 Aug 2026

Abstract

Mahakam Lampion Garden is a family tourist destination on the banks of the Mahakam River that offers entertainment and education through lanterns and rides. In recent years, this destination has experienced a decline in visits and an increase in negative reviews. This quantitative study aims to analyze the influence of destination image, perceived value, and visitor satisfaction on destination loyalty. The research population consisted of visitors to Mahakam Lampion Garden, with a total sample of 119 respondents selected using purposive sampling with the criteria of visitors who had visited more than once, obtained directly using questionnaire. Data analysis used the SEM-PLS method with SMART-PLS version 4.0. The results of the study show: 1) Destination Image has a direct, positive, and significant effect on Visitor Satisfaction and Destination Loyalty; 2) Perceived Value has a direct, positive, and significant effect on Visitor Satisfaction and Destination Loyalty; 3) Visitor Satisfaction has a direct, positive, and significant effect on Destination Loyalty; 4) Destination Image has a positive and significant effect on Destination Loyalty through Visitor Satisfaction; 5) Perceived Value has a positive and significant effect on Destination Loyalty through Visitor Satisfaction. This study reinforces the importance of destination image, perceived value, and visitor satisfaction in strengthening visitors loyalty intentions towards a destination. It is recommended that managers improve destination image by providing experiences that meet image expectations and enhance perceived value through quality services that are balanced with visitor sacrifices. This can increase visitor satisfaction, which ultimately strengthens visitors loyalty intentions towards a destination.

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Journal Info

Abbrev

toba

Publisher

Subject

Social Sciences

Description

TOBA (Journal of Tourism, Hospitality, and Destination) merupakan wadah publikasi naskah ilmiah dengan tema utama berkaitan dengan tourism, hospitality and destination yang diterbitkan 4 (empat) kali dalam setahun, yaitu pada bulan Februari, Mei, Agustus dan November. Naskah yang dipublikasikan ...