Journal Online Manajemen ELPEI (JOMEL)
Vol 6 No 2 (2026)

Pengaruh Brand Awareness Dan Customer Experience Terhadap Keputusan Pembelian Generasi Z Di Kota Palopo

Philadelphia Bubundatu (Universitas Andi Djemma)
Shalfa Azzahra (Universitas Andi Djemma)
Muhammad Fickry (Universitas Andi Djemma)
Nurjannah (Universitas Andi Djemma)
Yusfi Tsabita Nanda Yusuf (Universitas Andi Djemma)



Article Info

Publish Date
26 Aug 2026

Abstract

This study aims to determine the effect of Brand Awareness and Customer Experience on the Purchase Decisions of Generation Z in Palopo City, both partially and simultaneously. The research employed a quantitative method, with data collected through questionnaires distributed to 30 Generation Z respondents in Palopo City. The data analysis techniques included validity testing, reliability testing, classical assumption testing, multiple linear regression analysis, t-test (partial), F-test (simultaneous), and the coefficient of determination (R²), using SPSS. The results showed that Brand Awareness has a positive and significant effect on Purchase Decisions, with a regression coefficient of 0.475, a t-value of 3.247, and a significance value of 0.003 < 0.05. Customer Experience also has a positive and significant effect on Purchase Decisions, with a regression coefficient of 0.485, a t-value of 4.123, and a significance value of 0.000 < 0.05. Simultaneously, Brand Awareness and Customer Experience have a significant effect on Purchase Decisions, with an F-value of 122.341 and a significance value of 0.000 < 0.05. The coefficient of determination (Adjusted R Square) of 0.893 indicates that 89.3% of the variation in purchase decisions can be explained by the two variables, while the remaining 10.7% is influenced by other factors outside the scope of this study. This study concludes that increasing brand awareness and improving customer experience are effective strategies for encouraging purchase decisions among Generation Z in Palopo City.

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Journal Info

Abbrev

Jomel

Publisher

Subject

Decision Sciences, Operations Research & Management

Description

Fokus JOMEL (Jurnal Online Manajemen ELPEI ) adalah Hasil Penelitian dan Kajian Ilmu Manajemen seperti manajemen keuangan, manajemen pemasaran, manajemen sumber daya manusia, manajemen operasi, manajemen pendidikan, Manajemen Strategi serta kewirausahaan Serta hasil penelitian yang relevan dengan ...