Ekopedia: Jurnal Ilmiah Ekonomi
Vol. 2 No. 3 (2026): JULI-SEPTEMBER

Pengaruh Harga dan Kualitas Produk terhadap Kepuasan Pelanggan pada Kafe the Pine by Moksha Pancoran Mas Kota Depok

Raihan Dwi Cahya Ramadhani (Universitas Bina Sarana Informatika)
Eigis Yani Pramularso (Universitas Bina Sarana Informatika)



Article Info

Publish Date
01 Sep 2026

Abstract

The Pine by Moksha Coffee Shop, Pancoran Mas, Depok is a coffee shop with a unique concept located in a residential area. This study aims to analyze the effect of price and product quality on customer satisfaction at The Pine by Moksha Coffee Shop, Pancoran Mas, Depok. This research employed a quantitative approach using a survey method by distributing questionnaires to 100 respondents selected through purposive sampling. Data were analyzed using multiple linear regression with the assistance of SPSS version 25, including validity, reliability, classical assumption, t-test, F-test, and coefficient of determination analyses. The results indicate that price has a positive and significant effect on customer satisfaction, with a t-value of 13.429 greater than the t-table value of 1.984 and a significance value of 0.000 < 0.05. Product quality also has a positive and significant effect on customer satisfaction, with a t-value of 13.370 greater than the t-table value of 1.984 and a significance value of 0.000 < 0.05. Simultaneously, price and product quality have a significant effect on customer satisfaction, with an F-value of 111.201 greater than the F-table value of 3.09 and a significance value of 0.000 < 0.05. These findings indicate that price and product quality are important factors in improving customer satisfaction at The Pine by Moksha Coffee Shop, Pancoran Mas, Depok.

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Journal Info

Abbrev

ekopedia

Publisher

Subject

Economics, Econometrics & Finance

Description

Jurnal Ilmiah Ekonomi yang diterbitkan oleh Lembaga Indo Publishing. berupa hasil-hasil penelitian di bidang Ekonomi Murni, Kependidikan Ekonomi, Manajemen, Bisnis Digital, Kewirausahaan, Akuntansi, Perbankan, Ekonomi Islam dan bidang lainnya yang relevan dengan ekonomi yang belum pernah ...