Bata Ilyas Educational Management Review
Vol. 6 No. 1: January - June

From Interaction to Purchase Decision: A Sequential S-O-R Model of Consumer Engagement and Trust in Live Shopping for MSME Products

Muhammad Kadafi R (STIE Amkop Makassar, Makassar City, South Sulawesi, Indonesia)
Abdul Syukur (STIE Amkop Makassar, Makassar City, South Sulawesi, Indonesia)
Adrianus parenden (STIE Amkop Makassar, Makassar City, South Sulawesi, Indonesia)
Andi Besse Ferial (STIE Amkop Makassar, Makassar City, South Sulawesi, Indonesia)
Junaidin Junaidin (STIE Amkop Makassar, Makassar City, South Sulawesi, Indonesia)
Dian Anggraeni utina (STIE Amkop Makassar, Makassar City, South Sulawesi, Indonesia)
Aco Lamama (STIE Amkop Makassar, Makassar City, South Sulawesi, Indonesia)
Syarifuddin Syarifuddin (STIE Amkop Makassar, Makassar City, South Sulawesi, Indonesia)



Article Info

Publish Date
28 Jun 2026

Abstract

Purpose: this study develops a Stimulus–Organism–Response (S-O-R) model to explain how Perceived Live Shopping Interactivity (PLSI) influences Purchase Decision through Social Presence (SP), Live Commerce Trust (LCT), and Live Shopping Customer Engagement (LSCE) in the context of MSME products. Research Method: a simulated dataset of 380 cases was analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) as a preliminary dry run. LSCE was modeled as a higher-order construct comprising Cognitive Processing, Affection, and Activation.. Results and Discussion: PLSI positively influenced SP (β = 0.637) and LCT (β = 0.362), while SP positively influenced LCT (β = 0.348). LCT positively affected LSCE (β = 0.458) and Purchase Decision (β = 0.262), while LSCE positively affected Purchase Decision (β = 0.425). The results support a sequential pathway from interactivity to purchase decision through SP, LCT, and LSCE. Implications: the model provides a basis for future empirical testing and may guide MSMEs in designing more engaging and trustworthy live-shopping experiences. Originality: this study integrates social presence, trust, and multidimensional customer engagement into a sequential S-O-R mechanism for live-shopping purchase decisions.

Copyrights © 2026






Journal Info

Abbrev

biemr

Publisher

Subject

Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Languange, Linguistic, Communication & Media

Description

Bata Ilyas Educational Management Review encourages courageous and bold new ideas, focusing on contribution, theoretical, managerial, and social life implications. Bata Ilyas Educational Management Review Management welcomes papers that are based on human resources management for example: ...