<![CDATA[Ringkasan Penerapan teknologi informasi di lingkungan pemerintahan desa bertujuan untuk meningkatkan mutu layanan publik melalui platform digital. Di Desa Kesambirampak, Kabupaten Situbondo, telah dikembangkan sistem informasi berbasis web yang bertujuan mempermudah proses penyampaian, verifikasi, dan tindak lanjut pengaduan masyarakat secara efisien dan transparan. dengan pendekatan metodologi Tahapan dalam metode Waterfall mencakup analisis awal dan perencanaan sistem, kemudian diikuti oleh proses implementasi, pengujian untuk memastikan fungsi berjalan sesuai tujuan, serta evaluasi sebagai bentuk penilaian efektivitas sistem.Sistem ini dibangun menggunakan teknologi React, Vite, Tailwind CSS, dan MySQL. Fungsionalitas sistem mencakup proses pengaduan yang terstruktur, dimulai dari verifikasi pengguna, penanganan oleh operator dan kepala desa, hingga penyusunan laporan bulanan. Berdasarkan hasil black box testing, seluruh fitur sistem telah berfungsi secara optimal. Keberadaan sistem ini diharapkan mampu mendorong peningkatan efisiensi, transparansi, serta partisipasi masyarakat dalam penyelenggaraan pelayanan publik. Kata kunci: Pengaduan Masyarakat, Sistem Informasi Desa Masyarakat, Waterfall, Website, Pengaduan Desa Abstract The implementation of information technology in village government aims to enhance the quality of public services through digital platforms. In Kesambirampak Village, Situbondo Regency, a web-based information system has been developed to streamline the submission, verification, and follow-up of public complaints, ensuring efficiency and transparency. The development followed the Waterfall methodology, comprising initial analysis and system planning, followed by implementation, functional testing to ensure intended performance, and evaluation to assess the system's effectiveness. The system was built using React, Vite, Tailwind CSS, and MySQL technologies. Its functionality encompasses a structured complaint process—ranging from user verification and handling by operators and the village head to the generation of monthly reports. Black-box testing results indicate that all system features are functioning optimally. This system is expected to foster greater efficiency, transparency, and community participation in the delivery of public services. Keywords: Public Complaints, Village Information System, Waterfall, Website, Village Complaints]]>
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