Introduction: The rapid advancement of digital payment technologies has transformed the financial services industry, including Islamic banking, which is expected to provide cashless payment services that are not only efficient and secure but also compliant with Islamic principles. This study aims to develop a sustainability model of cashless payment continuance in Islamic banking by examining the roles of Digital Trust, Islamic Financial Literacy, and Sharia Compliance in influencing customers' continuance intention. Methods: This study employed a quantitative approach with an explanatory research design. Data were collected through questionnaires distributed to Islamic bank customers who actively use cashless payment services. The data were analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS) with SmartPLS 4 Results: The findings indicate that Islamic Financial Literacy has a positive and significant effect on continuance intention (β = 0.459; p < 0.001), while Sharia Compliance also exerts a positive and significant influence (β = 0.377; p = 0.002). Conversely, Digital Trust does not significantly affect continuance intention (β = 0.104; p = 0.392). Furthermore, the structural model explains 71.6% of the variance in continuance intention (R² = 0.716), indicating substantial predictive power Conclusion and suggestion: The sustainability of cashless payment usage in Islamic banking is primarily driven by customers' Islamic financial literacy and their perception of sharia compliance rather than by digital trust. Therefore, Islamic banks should strengthen Islamic financial literacy programs and consistently implement sharia principles in digital financial services to foster customers' long-term continuance intention and enhance the sustainability of cashless payment adoption.
Copyrights © 2026