Journal of Economics, Business, & Accountancy Ventura
Vol. 29 No. 2 (2026): Vol 29 No 2 (August 2026)

Understanding Tax Administration Efficiency: The Impact of Core Tax System Implementation in Indonesia

Ratna Puji Astuti (Politeknik YKPN, Yogyakarta, Indonesia)
Tio Waskito Erdi (Politeknik YKPN, Yogyakarta, Indonesia)



Article Info

Publish Date
17 Aug 2026

Abstract

ABSTRACT The digital transformation of tax administration through the implementation of the Coretax represents a strategic effort to improve tax administration efficiency in Indonesia. However, the success of this system is influenced by both technical factors and user readiness. This study aims to examine the effect of system quality, information quality, and service quality on tax administration efficiency, with user readiness as a moderating variable. This research employs a quantitative approach using a survey method through questionnaires distributed via Google Forms to taxpayers and tax officers. The data were analyzed using Partial Least Squares-Structural Equation Modeling (PLS-SEM) with SmartPLS. The results indicate that system quality, information quality, and service quality have a positive and significant effect on tax administration efficiency. Furthermore, user readiness strengthens the relationship between system quality and service quality with tax administration efficiency but does not moderate the relationship between information quality and efficiency. This study concludes that the success of Coretax implementation is primarily determined by system and information quality, supported by user readiness in optimizing system utilization.

Copyrights © 2026






Journal Info

Abbrev

jebav

Publisher

Subject

Economics, Econometrics & Finance

Description

Journal of Economics, Business and Accountancy (JEBAV) addresses economics, business, banking, management and accounting issues that are new developments in business excellence and best practices, and methodologies to determine these in manufacturing and financial service organisations. It considers ...